To get help use the “Contact Us” form or email us on info@podware.co.uk
Please include the following information in the email:
- The version of Podware (Go to: Help > About Podware)
- The error message or a screenshot of the issue
- Your Podware Support Plan number if you have one
Self Help:
The Podware Manual will help you to use Podware and fix most errors.
If you have contacted us for support we may offer to connect to your computer(s) and to phone you to arrange for us to support via remote access with using Podware and fixing any problems if they arise.
Remote support is free if you have a Podware Support Plan. If not you can still get help at the rate of £9.99 per 15 minutes (or part thereof) for this service.
If you are using Podware Anywhere all support is included in the monthly subscription.
Support via email is free